Return Policy

Return Policy

Last Updated: August 10, 2026

Useful Salon Solutions is committed to providing quality professional products and dependable service. If you experience a problem with an order, contact us promptly so we can review the situation and determine the appropriate resolution.

1. Return Authorization and Time Limit

Returns must be requested within 30 calendar days of the original invoice date and must be approved by Useful Salon Solutions before merchandise is returned. Contact us for return authorization and instructions. Unauthorized returns may be refused, returned to the customer, or subject to additional shipping and handling charges.

2. Return Eligibility

Unless otherwise approved in writing, an item must meet all of the following requirements:

●       The product is unused, unopened, unaltered, and in its original packaging.

●       The product and packaging are clean, undamaged, complete, and in resalable condition.

●       The return request is made within the applicable return period.

●       Proof of purchase and the original invoice or order number are provided.

●       Return authorization is obtained before the item is sent back.

3. Non-Returnable Items

The following items are generally not eligible for return unless required by law or approved because of an error by Useful Salon Solutions:

●       Opened, used, tested, mixed, altered, damaged, contaminated, or partially consumed products.

●       Products missing original packaging, seals, labels, accessories, instructions, or components.

●       Special-order, custom, personalized, drop-shipped, or non-stock items.

●       Clearance, discontinued, closeout, promotional, or final-sale merchandise.

●       Items returned after the applicable return period.

●       Products damaged through customer handling, storage, heat, freezing, moisture, misuse, or failure to follow manufacturer instructions.

●       Gift cards, event registrations, education fees, or downloadable materials, unless otherwise stated.

Professional color, lighteners, developers, chemical treatments, aerosols, flammable products, and other regulated or quality-sensitive products may be subject to additional restrictions for safety, sanitation, regulatory, and inventory-control reasons.

4. Shipping Damage

Visible shipping damage should be reported to the carrier immediately and also reported to Useful Salon Solutions as soon as possible. Keep all packaging materials, labels, and damaged products until the matter is resolved. We may request photographs or other documentation.

A shipping claim is not automatically a product return. Resolution may depend on carrier procedures, product condition, and available documentation. Additional details are provided in our Shipping Policy.

5. Shortages and Order Errors

Claims for shortages, missing items, incorrect quantities, or incorrect products must be submitted within 5 calendar days of delivery. When Useful Salon Solutions confirms that we made an order error, we will work with the customer to provide an appropriate correction, replacement, credit, or other resolution.

6. Defective Products and Manufacturer Claims

If you believe a product is defective, stop using it and contact us promptly with the product name, lot or batch information if available, invoice number, description of the issue, and photographs when helpful. Some defects, warranties, allergic reactions, performance complaints, or equipment claims must be handled under the manufacturer’s procedures. We may refer the claim to the manufacturer or request additional information.

7. Return Shipping and Restocking

Unless the return results from a verified error by Useful Salon Solutions or is otherwise approved in writing, the customer is responsible for return shipping. Original shipping and handling charges are non-refundable. Approved returns may be subject to a restocking fee of 15%, depending on the product, condition, and circumstances.

8. Inspection, Credits, and Refunds

Returned merchandise will be inspected after receipt. Authorization to send an item back does not guarantee final approval. If the return is accepted, Useful Salon Solutions will generally issue a credit to the customer’s account. A refund to the original payment method may be issued when required by law or approved by Useful Salon Solutions.

Processing time for a credit or refund may vary. Banks and payment providers may require additional time before a refund appears. Credits may be applied against outstanding balances as permitted by the customer’s account agreement and applicable law.-

9. Contact Us

Useful Salon Solutions
69 Walter Street
Pearl River, New York 10965
Phone: (845) 620-1202
Email: salon.solutions@aol.com