Shipping Policy

Shipping Policy

Last Updated: August 10, 2026

At Useful Salon Solutions, we understand that dependable delivery is important to keeping your salon running smoothly. This Shipping Policy explains our general order processing and delivery practices.

1. Order Processing

Orders received Monday through Friday during normal business hours are generally processed within one business day. In-stock orders are typically shipped on the next business day after the order is received & you will receive an order confirmation when completed.

Orders received after business hours, on weekends, or on company-observed holidays will be treated as received on the next business day. Processing may take longer during promotions, holidays, inventory counts, severe weather, system interruptions, or periods of unusually high order volume.

2. Estimated Delivery Time

After shipment, most standard orders are expected to arrive within approximately 3 to 4 business days. Delivery times are estimates only and are not guaranteed. Actual delivery time depends on the destination, carrier, service level, product availability, and circumstances affecting the carrier network.

3. Shipping Charges

Shipping charges, free-shipping thresholds, delivery fees, and any special handling charges will be displayed or communicated before the order is finalized, when applicable. Charges may vary based on order value, weight, dimensions, destination, carrier service, or special handling requirements.

Current Shipping Charges are as follows:

4. Order Tracking

Tracking information may be provided when available. Tracking updates are generated by the carrier and may take time to appear after a shipping label is created.

5. Address Accuracy

Customers are responsible for providing a complete and accurate delivery address, including business name, unit or suite number, contact name, and telephone number when needed. Useful Salon Solutions is not responsible for delays, failed delivery, loss, or additional charges caused by incorrect or incomplete information supplied by the customer.

If an order is returned because of an incorrect address, refusal, inability to deliver, or repeated unsuccessful delivery attempts, the customer may be responsible for return shipping, reshipping, and related carrier charges.

6. Carrier Delays and Events Beyond Our Control

Useful Salon Solutions is not responsible for delays caused by carriers, weather, natural disasters, labor disruptions, transportation interruptions, holidays, government actions, public emergencies, or other events beyond our reasonable control. We will, however, make reasonable efforts to help customers obtain available tracking information or communicate with the carrier.

7. Damaged, Missing, or Incorrect Shipments

Inspect your shipment promptly upon delivery. Visible carrier damage should be documented and reported to the carrier immediately. Please retain the shipping carton, packaging, labels, and damaged merchandise while a claim is reviewed.

Shortages, missing items, or incorrect products must be reported to Useful Salon Solutions within 5 calendar days after delivery. Include your account name, invoice or order number, and a description of the issue. Photographs may be requested. Claims submitted after this period may not be eligible for adjustment.

8. Title and Risk of Loss

To the extent permitted by law, title and risk of loss pass to the customer when the shipment is transferred to the carrier. This does not limit any rights that cannot legally be waived.

9. Contact Us

Useful Salon Solutions
69 Walter Street
Pearl River, New York 10965
Phone: (845) 620-1202
Email: salon.solutions@aol.com